NHTSA Complaint #11535581 — 2014 CHEVROLET CRUZE

The exact scenario discussed in the 2015 NHTSA Service Bulletin No 14371B, also happened to my 2014 Chevrolet Cruze with a 1.8L engine rather than the 1.4L engine referenced. The original manufacturer water pump was confirmed to be the source of the coolant leak by an independent service center. The part is available for inspection upon request. No engine lights went off, I personally observed the leaking fluid on the ground because of the previous incident noted below. These repairs cost thousands and have done an unknown amount of damage to the engine. A previous coolant leak issue was identified 1 year prior with the thermostat housing. This caused a significant rise in the temperature of the car's engine, which ultimately led to the car being unsafe to drive as it would begin to overheat within minutes of beginning to drive. The warning sign "Engine Hot, AC Off" message appeared, the chiming sound was heard, and I was luckily able to pull into my driveway only 5 minutes later. If I had not been close to home, I would have been forced to pull off on the side of the interstate which is exceptionally unsafe and illegal. The alerts did not appear until the engine was on the brink of overheating. This was confirmed by an independent service center and the part is no longer in my possession.