NHTSA Complaint #11535321 — 2007 DODGE SPRINTER

I have received a letter from the FCA US LLC regarding recalls for both airbags. I have called 3-4 times requesting this service. Because the van is technically a dodge (although made by mercedes, back in 2007) there is no Dodge dealerships that will agree to service the vehicle. The chrysler/dodge dealerships don't service sprinters, as they haven't been rebranded by dodge since 2007, and the mercedes dealerships either don't have access to the Dodge recall system, or are unwilling to assist, as they are not affiliated with the recall. I called 1800- 992-1997, to speak with chrysler, (Case # [XXX]) and spent another 42 minutes on the phone yesterday, still unable to find a solution. They called another handful of dealerships, seemingly not believing that Dodge dealerships would be unwilling to service a dodge sprinter. They stated that I could probably bring it to mercedes sprinter and have the work done, and then apply for reimbursement, although they would not guarantee me in writing that they would cover the expense. I have been working on a solution for probably close to the last 6 months. I have recently been forced to drive this vehicle daily, which makes me more concerned, as my children are frequently inside. “INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”