NHTSA Complaint #11535121 — 2012 CHEVROLET MALIBU

While I was making a right turn, I experienced a sudden loss of steering, the steering wheel became completely stiff and almost imposible to maneuver. The panel message was Service EPS and ESC off. According to information in this website, there was a special warranty extension, which expired on 2022, which covered this specific issue (the problem is related to the electric power steering assist (EPS), the steering column torque sensor or the EPS motor/controller). The special warranty code was 15356. I have taken my car to the dealership in the past for maintenance and other safety recalls, but I was not alerted about this very dangerous issue. I called GM today, and they said I was not alerted because this was not a recall but an extended warranty. This sounds like a lack of due diligence on GM´s end to address an issue that is extremely dangerous. I am now afraid to drive this car.