NHTSA Complaint #11534976 — 2019 HONDA CR-V

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11534976
Vehicle	2019 HONDA CR-V
Component	ELECTRICAL SYSTEM
Date of Incident	July 10, 2023
Date Filed	July 28, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

Possible faulty Body Control Module. Will not recognize either set of keys after the car has been off for a few hours. (The red light on both keys stops working. Both are somewhat new batteries.) To unlock the door, I need to use the physical key. When I hold the keyfob up to the push start, the car will turn on. Sometimes the car will start but will say something about the key not being detected in the car 50% of the time, the car will recognize KEY 1 as KEY 2 and show Key 2 driver's cluster settings. If you do not know about the physical key inside the keyfob or know about putting the keyfob next to the push start button, you will be left stranded. Other reports from a Honda enthusiast website have very similar problems with even the battery being drained overnight.

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