NHTSA Complaint #11534741 — 2021 JEEP CHEROKEE

The contact owns a 2021 Jeep Cherokee. The contact stated that while driving at high speeds, the contact heard a popping sound coming from the hood. The contact stated that the engine revved, and the vehicle decelerated while the accelerator pedal was being depressed. The contact pulled the vehicle off the roadway. The contact stated that the vehicle remained on and failed to shut off. The vehicle was towed to the dealer where it was diagnosed that the PTU failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that the AWD warning light remained illuminated. The vehicle was taken back to the dealer where it was diagnosed that the PTU failed again and needed to be replaced. The vehicle was repaired, and the contact was informed that the vehicle was safe to drive however, the failure recurred. The vehicle was then taken back to the dealer where it was diagnosed again that the PTU failed and needed to be replaced; however, the vehicle remained at the dealer unrepaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was out of warranty. The contact was provided a case number and informed that the parts to do the repair was unavailable. The failure mileage was approximately 38,000.