NHTSA Complaint #11534316 — 2021 FORD EXPLORER BACK OVER PREVENTION

Complaint Details

ODI Number	11534316
Vehicle	2021 FORD EXPLORER
Component	BACK OVER PREVENTION
Date of Incident	December 30, 2020
Date Filed	July 25, 2023
Mileage	30,839 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that on several occasions the rear-view camera failed to show an image. The failure mileage was 30,839. VIN tool confirms parts not available.

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