NHTSA Complaint #11534252 — 2022 VOLKSWAGEN TIGUAN

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL issue reported to NHTSA

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Complaint Details

ODI Number	11534252
Vehicle	2022 VOLKSWAGEN TIGUAN
Component	FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Date of Incident	July 17, 2023
Date Filed	July 25, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

Car was purchased new on 3 Oct 2022. I was at dealer on 17 Jul 2023 for the 5th time for issues with infotainment screen going black and/or freezing. Diagnosis revealed it needed another F5 computer chip (the 2nd replacement). In addition, I was informed I needed a new steering wheel. A few days later, lane departure and travel assist function would turn off/on spontaneously, frequently pulling me from my lane. As of 23 Jul 2023, the infotainment screen died. I no longer have a my backup camera which I rely on extensively. In addition, I lost my navigation, apple play, radio, phone charger. VW has no ETA for a replacement parts and stated a loaner was not included in my purchase warranty. I am investigating their buyback program, however that may take over 45 days. I DO NOT FEEL SAFE IN THIS VEHICLE.

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