NHTSA Complaint #11534079 — 2019 BMW X5

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11534079
Vehicle	2019 BMW X5
Component	STRUCTURE:BODY
Date of Incident	June 20, 2023
Date Filed	July 24, 2023
Mileage	59,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

The contact owns a 2019 BMW X5. The contact stated while having the vehicle washed, the technician became aware that the floor carpeting on the front driver’s side was wet and had mold and mildew. The vehicle was taken to the dealer that stated that the vehicle was experiencing the failure listed in TSB: SIB 64 04 21; however, the vehicle was not covered under the service bulletin and advised to contact the manufacturer. The vehicle was not repaired. The manufacturer was contacted, and a case was filed but no assistance was provided. The failure mileage was 59,000.

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