NHTSA Complaint #11533555 — 2017 LINCOLN MKZ HYBRID UNKNOWN OR OTHER

Complaint Details

ODI Number	11533555
Vehicle	2017 LINCOLN MKZ HYBRID
Component	UNKNOWN OR OTHER
Date of Incident	July 19, 2023
Date Filed	July 20, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

Driving down the road in my black MKZ Hybrid -the red triangle sign came on and I had 6 seconds to safely get off the road, the vehicle then was non responsive. The start button was flashing and would not completely turn off. Towed to a local Ford dealer- I was informed today that the hybrid battery's temperature was 190 degrees then stated 145 degrees. The air temperature at the time was 118 degrees. Ford dealer stated they did not know what to do about it - it's just too hot. My concern is my safety and that of others were put at risk due the vehicle shutting down automatically. The temperature of the lithium battery at the time of shut down (190-145 degrees) risk of explosion? Failure of Ford not to "look" into the issue or provide me with a loner car - The car was purchased to drive in all weather - I would think that the engineers would have tested the vehicle in various weather and temperature - it works in weather -5 below zero.

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