NHTSA Complaint #11533531 — 2014 FORD EXPLORER

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the temperature gauge increased without warning. The vehicle was taken to an independent mechanic where it was diagnosed that the water pump failed and needed to be replaced. The vehicle was not repaired. The contact was advised to take the vehicle to the dealer for service. The vehicle was taken to the dealer where it was diagnosed that the water pump had failed and needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 155,000.