NHTSA Complaint #11533210 — 2017 HYUNDAI TUCSON

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11533210
Vehicle 2017 HYUNDAI TUCSON
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

The vehicle was serviced not long after I got it as a certified pre-owned vehicle for reprogramming of the transmission, which I told it was a just a reprogramming to make it more reactive. The vehicle would fail to accelerate, or have delayed acceleration. I was not aware at the time that these vehicles were known to have faulty transmissions and if I known this at purchase I would have spent my money on a more reliable vehicle. The vehicles transmission is having issues again, not reversing, not accelerating, etc. The Hyundai dealership I got it from told me that they won't even get me into the dealership for a diagnostic until January 6th,,, which is a huge safety issue. Furthermore, apparently Hyundai is well away of the fact that they have allowed Hyundai owners to drive vehicles with faulty transmission and will not help with extended the warranty on their vehicles. I am 477 miles over 100,00. It seems as though they do not even want to help with repairs, even if they are out of pocket.

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