NHTSA Complaint #11532935 — 2010 LEXUS HS

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11532935
Vehicle	2010 LEXUS HS
Component	SUSPENSION
Date of Incident	July 18, 2023
Date Filed	July 18, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

SAFETY RECALL GLK REAR LOWER SUSPENSION ARM No.1 CERTAIN 2010 MODEL YEAR HS250h was done previously in 2016 and epoxy was put on the lower control arms rendering the suspension not being able to be aligned by conventional means. The car is now out of alignment in the rear and cannot be adjusted due to the epoxy. Dealership states that once a recall is done it cannot be redone for free and it would be out of pocket. This service can only be done at certified dealership. The car pulls to the right and it swings, sways and drifts into corners and feels very unstable.

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