NHTSA Complaint #11532836 — 2020 HYUNDAI SONATA

Engine leaks oil. I went to the dealer and they blamed the other Hyundai dealer saying they stripped out the drain bolt. After all the back and forth they told me they will replace the drain pan. I scheduled to have the car dropped off and wasn’t given a loaner. When I went to pick up the car they told me the ac bolt and bracket are broken and to come on Monday but the drain pan has been replaced. I went home and the car continued to leak oil and when I went back to the dealer and called them out they came up with every excuse in the books. Bolt is stripped, impact to pan, and so on. Long story short I went to fix the oil pan and they damaged the ac bolt so instead of telling me to come back to do everything they said they did the drain pan but the bolt would have to be done another day. I am waiting on a loaner car as I waisted a whole day without a car and the issue wasn’t fixed. I have a receipt showing the work was done but it never was. The dealer is dishonest and unprofessional. Not sure how they get away with this. They need to be held accountable.