NHTSA Complaint #11532797 — 2020 FORD EXPEDITION
SEATS issue reported to NHTSA
Complaint Details
| ODI Number | 11532797 |
| Vehicle | 2020 FORD EXPEDITION |
| Component | SEATS |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | VA |
Consumer Description
The 2nd row Captain's chair track became broken and the seat is stuck on the track, in the forward most position. The seats can lift off the track to allow passengers to easily access the 3rd row. The seat, if the button is pushed, becomes stuck forward and needs to be manually released. Malloy Ford of Winchester VA is the dealership that has looked at this defect and determined it to be a warrantied repair. They will not comment on my safety concerns. I have reached out to Ford Motor Co with the same, silent response about safety. Parts are unavailable, according to them.
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