NHTSA Complaint #11532573 — 2019 FORD F-150

This complaint with the NHTSA is to bring to your attention malfunctioning Sync 3 systems caused by an Over the Air (OTA) update Ford has pushed out to vehicles without permission from owners that has caused the Sync Systems to malfunction. Backup camera screen view while driving in a forward direction and reocurring pop-up screens which require driver interaction are two primary concerns. Loss of handsfree phone and navigation functionality are secondary concerns. I believe an investigation by the NHTSA is justified. Ford issued the software update that broke my Sync 3 system. Ford has stated that no software update is currently available to fix it. Replacing the APIM will fix the Sync 3 system. Vehicles under warranty are eligible for a no-charge APIM replacement. Vehicles out of warranty, like mine, are subject to +$1000 Ford repair charge. I believe Ford is responsible to repair all Sync 3 systems that they broke. These repairs should be made regardless of warranty. This likely warrants a recall by Ford as soon as possible. Here is a link where the F-150 Community has been discussing this issue since April 2023: https://www.f150forum.com/f118/sync-3-memory-issue-538739/index34/ I have logged the issue with Ford directly as well. They are not offering to help me resolve the issue because I am out of warranty.