NHTSA Complaint #11532368 — 2021 THOR MOTOR COACH SEQUENCE

SEATS issue reported to NHTSA

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Complaint Details

ODI Number 11532368
Vehicle 2021 THOR MOTOR COACH SEQUENCE
Component SEATS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

Since purchase in April 2022, driver seat has side to side and up/down movement which is not part of the design, and appears to be unstable and potential safety hazard for driving. This movement does not occur in the similar swivel style passenger seat. Dealership stated seat issues would be repaired under warranty from Thor. Multiple repair attempts were made by authorized service provider (dealership) addressing other seat issues (not adjusting or rotating properly as designed), but excessive play in the seat still exists. Continued requests have been made to have this addressed in a timely fashion. Dealership and manufacturer have been questioned on whether there is potential safety risk for seat to come loose or dislodged during a collision due to this unstable movement, with no answers. Have seen multiple posts online that other Thor Class B owners are experiencing similar issue. LCI/Lippert (the original seat manufacturer) has been contacted and deferred us back to Thor, as they have agreement with Thor for ongoing service of these parts.

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