NHTSA Complaint #11532095 — 2013 FORD TAURUS
STEERING issue reported to NHTSA
Complaint Details
| ODI Number | 11532095 |
| Vehicle | 2013 FORD TAURUS |
| Component | STEERING |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | AZ |
Consumer Description
This '2013 Ford Taurus was purchased brand new Feb. '2013. Up until 3 months ago the car has been perfect. Since then I have had issues with the power steering locking up when first starting, but then after a minute or so it's fine. A week ago it locked up and would not release. A warning showed on my dash screen related to the issue. It was towed to a local repair shop who explained it has Electronic Steering and that it is probably a failing rack/motor/control module which are part of the rack & pinion assembly. Ford's two safety issues dated May 27, 2015 state: requires either a software update for the power steering control module or to replace the steering gear. When I contacted Ford locally they claim my vin # shows the car was assembled in Chicago and a recall does not appy. A recall # showing many steering complaints is: 15V340000. A case file has been created at Ford corporate C/S Support related to a recall concern. How can Ford use this "assembly" issue, Feb. '2013, as an excuse for not providing a recall for a "VERY SERIOUS SAFETY ISSUE-STEERING", stating the recall did not cover my car due to the assembly location. What happens if I am driving down the road and the steering locks up? Someone could get seriously injured or worse. There have been many, many complaints about this steering issue and it SHOULD BE A RECALL ISSUE REGARDLESS OF WHERE IT WAS ASSEMBLED!! It is as though Ford is trying to avoid the cost of a defective part/system issue that has to be repaired or replaced. I am not a mechanic but in my opinion this is NOT AN ASSEMBLY issue but defective part(s).
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