NHTSA Complaint #11531993 — 2018 CHRYSLER PACIFICA POWER TRAIN

Complaint Details

ODI Number	11531993
Vehicle	2018 CHRYSLER PACIFICA
Component	POWER TRAIN
Date of Incident	July 2, 2023
Date Filed	July 13, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

- The car still has open recall Z11 ( RU PHEV hybrid traction battery fire). - The car had open recall XE1 RU PHEV transmission open. - The car became stranded refusing to put the transmission into gear. - Had to tow the car to the dealership. The dealer stated the traction battery fuse was blown. The dealer could not pinpoint the root cause of the issue, nor did chrysler have parts readily available to fix. The car still shows there's an open short. - The dealer could not complete diagnosis because of the Z11 recall. They stated that the traction battery can not complete self check procedure. - Chrysler is unresponsive in following up on the issue.

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