NHTSA Complaint #11531818 — 2019 MAZDA CX-5

On my Mazda CX-5, the auto-folding side mirrors began failing to open fully, resulting in poor visibility. It is possible that the mirrors may become fully folded and unable to open resulting in compromised awareness when driving. It is not possible to force the mirrors open without risking damage to the internal mechanism and no guarantee the mirrors would stay open. This seems to be related to Bulletin No.: 09-011/20, however service centers are declining to fix this outside of warranty. There are numerous cases of this happening documented on Mazda forums and online groups, and the service associate admitted to me that just the day before someone had come in for an identical problem, but the owner declined to pay for a nearly $2000 fix.