NHTSA Complaint #11531677 — 2021 VOLKSWAGEN ID.4

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11531677
Vehicle	2021 VOLKSWAGEN ID.4
Component	UNKNOWN OR OTHER
Date of Incident	July 3, 2023
Date Filed	July 11, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

On July 3, 2021 -- we dropped the car off (an appointment we did in May 2023) to fix a safety software issue. The car did not have any warning lamps. We brought the car running, after a week they told us the car no longer is working and that the part is backordered until further notice (probably has no repair). We were not given a loaner and the other alternatives included taking money from our pockets. This is our only car and we commute. We are stuck. They left us with no car for something that we did not cause and are not willing to stop the car payments either.

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