NHTSA Complaint #11531675 — 2013 FORD ESCAPE

The contact owns a 2013 Ford Escape. The contact stated that while starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was a coolant intrusion into the engine, and the engine needed to be replaced. The manufacturer was notified of the failure and advised the contact to tow the vehicle to another dealer for a second opinion. The vehicle was towed to Asheboro Ford, Inc. (1602 E Dixie Dr, Asheboro, NC 27203) who provided the same result. Additionally, the second dealer diagnosed that the transmission needed to be replaced. The contact related the failure to NHTSA Campaign Number: 12V551000 (Engine and Engine Cooling). The manufacturer informed the contact that the VIN was not included in a recall. The failure mileage was approximately 76,236.