NHTSA Complaint #11531635 — 2018 TOYOTA CAMRY

Subject: Concerns Regarding TSB T-SB-0017-23 for Toyota Camry HV Vehicles Dear NHTSA, I am deeply concerned about the recently released Technical Service Bulletin (TSB) T-SB-0017-23 by Toyota Motor Sales, USA, Inc. This TSB addresses a potential issue with the active grille air shutter actuator in specific 2018-2020 Camry HV vehicles equipped with the A25A-FXS engine. Releasing the TSB in April 2023, after the warranty periods for many affected vehicles have expired, is unfair to owners. A 2018 Camry HV's warranty period of 36 months/36,000 miles ended in 2021. This situation raises significant concerns as it burdens owners with the financial responsibility of repairs for an issue that was not their fault, potentially compromising safety if repairs are not promptly carried out. Toyota's inadequate efforts to ensure all affected owners have access to necessary repairs are disheartening. I urgently appeal for a thorough investigation and decisive action to ensure that regardless of warranty status, all owners of affected Camry HV vehicles can obtain essential repairs. I would like to bring attention to a similar TSB, T-SB-0319-17, issued by Toyota in November 2017 for Prius Prime 2017 and 2016-2017 models. This TSB addressed a comparable issue with the active grille air shutter actuator. Toyota extended the warranty for affected vehicles in California by 180 months or 150,000 miles, aligning with the manufacturing year and ensuring all vehicles were covered. The repair was covered under the California Emission Warranty for specific states. The discrepancy in approach between the two TSBs raises concerns about the fairness and consistency of Toyota's actions. It is crucial for Toyota to extend similar warranty coverage for affected Camry HV vehicles, ensuring all owners have access to necessary repairs without financial hardship. Thank you for your attention to this matter, and I urge prompt action in addressing these concerns.