NHTSA Complaint #11531469 — 2012 FORD F-150

Today, My 2012 Ford F150 would crank, but would never start. The vehicle had gas and no issues with the battery. When this occurred today, I found out online that the 2009-2014 Ford F150s have a common issue associated with Fuse 27. In 2015, Ford issued a Technical Service Bulletin (TSB 15-0137) related to this issue, but according to Ford’s Customer Service I was never informed of this TSB because it did not include my truck’s VIN number. None the less it appears to be the same issue as noted in that TSB. After the truck wouldn’t start today, I inspected the Engine Compartment Fuse box. It appears the Fuse 27 which provides power to the Fuel Pump has a commonly known issue of burning up. For my instance today this did appear to be the problem. Fuse 27 was completely burned up on the side of the fuse closest to the engine. Fortunately, I was parked in this instance and my safety or the safety of others was not put at risk, but my big concern is if the fuse were to go out while driving down the road or highway. The sudden loss of fuel due to this common electrical issue could have greatly put my safety and the safety of others at risk. The only warning message that I noticed prior to this issue was a battery warning, but when the vehicle was taken by an auto parts store to pull the code and check the battery, there was not issue with the battery. Note: The battery was replace 5 months ago. I believe this common issue that I and other Ford F150 owners have experience should be investigated further by the NHTSA to keep myself and others safe when driving or traveling in a 2012 Ford F150 to avoid the sudden loss of fuel to the engine that could result in significant injury or death.