NHTSA Complaint #11531385 — 2014 JEEP GRAND CHEROKEE

The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 23V411000 (Engine and Engine Cooling) and 22V406000 (Fuel System, Diesel) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to restart the vehicle, the vehicle failed to start. The vehicle was towed to a dealer. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 190,000. VIN tool confirms parts not available. The contact stated that they paid for the repairs due to the failure.