NHTSA Complaint #11531006 — 2016 KIA SORENTO

On Fathers Day, my 2016 Sorento had a flashing check engine light. I pulled it over and had it towed to the dealer I purchased it from. While they thought it was a knock sensor, they could not ensure that would fix the problem. I then had it towed to another mechanic who diagnosed it as a bad connecting rod in the motor. . It was at this time that they told me there was a recall for this type of engine, which is the 2.4 TDI. After contacting 4 dealerships, Kia of Lanham agreed to look at it but I must show proof of the last 10 oil changes. Fortunately, while I just purchased the truck in December 2022, the Carfax report detailed that the SUV had been serviced by a Kia dealership in VA. I have incurred 3 towing charges, 2 diagnostic fees plus a 2 week car rental until I could purchase another vehicle. Finally, it is well known by many mechanics that Kia’s customer service is often poor and st times, quite arrogant. If my 7 year old, 114k mile Sorento is not repaired, I will NEVER buy another Kia or Hyundai product again.