NHTSA Complaint #11530933 — 2018 GENESIS G80

Steering linkage intermittently causes steering wheel to bind when making an extended curve turn. Steering wheel will not return to center without driver effort. If not returned manually, vehicle will continue to veer to the side of the road. First occurred in July 2020 at mileage 27300. Vehicle taken to dealership where purchased (Davis Hyundai) for inspection. Service advisor stated they were aware of the issue and would replace necessary component under warranty. Issue resolved. Issue occurred again in December 2022 at mileage 47500. Selling dealer advised they were unable to service vehicle again as they no longer had the Genesis franchise. Was told to contact Fred Beans Hyundai in Doylestown PA. Contacted them on January 18, 2023 at which time the warranty was still in effect and advised service associate of the intermittent steering issue. Dealer could not service vehicle until February 27, 2023. Took the vehicle to them on February 27th for service. Service advisor said warranty had expired. This was true as of February 15th, 2023 not on January 18th 2023 when they were notified of the issue. Service advisor indicated they could not replicate the problem and therefore would not perform repair unless approved by Genesis. Over the past 6 months I have corresponded with Genesis Customer Service in an attempt to get the repair covered under warranty. I have been unsuccessful in getting this resolved. I continue to be told by the Genesis Customer Service associate [XXX] that the warranty group has not come to conclusion and that I must wait until they do. This is a serious issue that could potentially cause a complete freeze of the steering and cause a potential accident. I am requesting your assistance in getting this resolved. Marcela can be contacted at their Regional Consumer Affairs location [XXX] X [XXX]. The case number is [XXX]. The vehicle is available for inspection if necessary. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).