NHTSA Complaint #11717208 — 2018 GENESIS G80

The contact owns a 2018 Genesis G80. The contact stated that while driving at an undisclosed speed, the contact's vehicle was involved in a crash. The contact stated that the vehicle crashed into a deer, and then crashed into a hill. The vehicle spun around three times and rolled over after crashing into the hill. The front driver's air bag did not deploy. The contact stated that no warning lights were illuminated. A Police report was filed. The contact sustained bruises to the chest and back pain. The passenger who was seated in the front passenger's seat sustained bruises. No medical treatment was provided at the scene of the crash, however the contact later visited her primary physician. The vehicle was towed to the contact's family members' residence and later towed to the contact's residence. The insurance inspection confirmed that, according to the EDR, the front diver's air bag skipped stage one. In addition, the contact was informed that an unknown recall had been initiated for the front passenger's air bag for the vehicle. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the aftermarket seat covers were the cause of the steering wheel's functionality not functioning as intended. The contact was informed that the aftermarket seat cover was the cause of the driver's side air bag not deploying. The contact stated that the seat covers were purchased after the crash to cover the damaged seats as a result of the crash. The failure mileage was approximately 126,000.