NHTSA Complaint #11529830 — 2021 HONDA PILOT

I received the recall remedy for my Pilot from a Honda service center per the side-view mirrors detachment recall (NHTSA CAMPAIGN NUMBER: 23V174000). Although my side-mirror was working just fine, I decided to receive the recall remedy, i.e., new side-mirrors, believing that it will improve safety of my car. However, after the Honda service center finished replacing my old side-mirrors with new side-mirrors, I realized while I was driving away from the center that the image of the new side-mirror on the driver side was very waving and distorted, which made me feel nauseous and zoned in when I looked at it. In fact, I had to keep looking at the mirror for more than a second while driving in order to clearly see what's behind my left lane. After trying to adjust myself to the new mirror for several minutes, I realized that I couldn't do it. So I had to take my car back to the service center and they explained that they received the same complaint a lot but another new mirror would have the same issue. After several back and forth between me and the staff, thankfully they replaced it with another new mirror. Although the distorted image on the mirror got better, it still bothered me while driving. As the manager at the center suggested that another new mirror replacement might be even worse than the current one, I decided to try the current one for now, and not ask for another replacement. In addition, I kept asking if I could get my original old mirror back since it was working just fine. But the center said that it is impossible due to the federal obligation they have toward NHTSA. I think quality of the recall remedy should be warranted. But, here, my situation got worse after receiving the recall remedy. I hope NHTSA will look into this issue and make sure the quality of the mirror provided by the manufacturer meets the basic customer expectation. Thank you. (FYI: https://www.piloteers.org/threads/distorted-sideview-mirror-image.180764/)