NHTSA Complaint #11529825 — 2016 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11529825
Vehicle 2016 FORD EXPLORER
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

Power steering gear rack assembly failed. Lost power steering assist when turning at intersection and almost lost control of vehicle to collision and pedestrian injury. Power steering assist recovered after engine shut down and restart and again lost power steering when driving around curve and almost collided with on coming traffic head on. Afterwards the power steering did not recover and it was confirmed defective and replaced by Midas repair shop. There were no warning lamps, messages or symptoms prior to failure. The messages that appeared on the dash display after failure are: 1. STEERING ASSIST FAULT - SERVICE REQUIRED. 2. HILLS START ASSIST NOT AVAILABLE. 3. SERVICE ADVANCE TRAC.

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