NHTSA Complaint #11529361 — 2023 HONDA PILOT UNKNOWN OR OTHER

Complaint Details

ODI Number	11529361
Vehicle	2023 HONDA PILOT
Component	UNKNOWN OR OTHER
Date of Incident	June 25, 2023
Date Filed	June 28, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

Hello, this is an issue with the vehicle not knowing the key FOB is in the vehicle as it's moving. This occurred 2 days after purchasing the 2023 Honda Pilot. As I was driving a warning light popped up on the dash indicating that the key was not in the vehicle. I took a picture and sent it to the dealer, they changed batteries, blamed issue on Honda manufacturing and emailed me that this was not a safety concern as the vehicle will not shut off if it doesn't sense the FOB in vehicle. Honda corporate told me this is a safety concerns. I'm not sure who to trust in this instance.

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