NHTSA Complaint #11529167 — 2018 MAZDA MAZDA3

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11529167
Vehicle 2018 MAZDA MAZDA3
Component FUEL/PROPULSION SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

I have a 2018 Mazda 3 hatchback 2.5l with a faulty fuel pump. I bought the car 1 year old with 2k mikes on it in 2019 from Jake Sweeney Mazda in Cincinnati ohio. They tell me the issue with power loss and stalling I need a new fuel pump it's failing cost is $1600 to repair. Then I learn a few days later on my own 121,000 2018-2109 Mazda 3 and others were recalled due to a faulty fuel pump with the exact problem I have manufactured by Denso. But I'm told my vin # isn't on the recall. The Denso fuel pump is the brand. However no one at the dealership in Cincinnati or Columbus ohio will tell me what type of fuel pump I have. When I went to the Columbus dealership I believe called Byer Mazda they told me an upgrade was done (which never happened) to my fuel pump. Unless Mazda stole my car and returned it no work was ever done on my fuel pump. Only oil changes. Could an upgrade NOT performed and my Vin was marked as upgraded but wasn't? Why do I have a faulty fuel pump withBthe EXACT symptoms on the EXACT model or EXACT year of my Mazda.. NO ONE at Mazda will tell me what brand fuel pump was manufactured in my car. Neither the dealerships or the 800# I call can saY what fuel pump was manufactured in my car. But they can say what was recalled based on vin#. The car just turned 5 years old and shouldn't need a new fuel pump. Isn't this all a little suspicious especially since they cannot conveniently for them say what manufacturer fuel pump is in my car. The car has lost all power and stalls. What happens when I pay the $1600 and the fuel pump is the Denso that is faulty. What then? No one will help. All of this is fishy as can be especially cause I own the EXACT YEAR BRAND AND MODEL WITH THE EXACT PROBLEM THE OTHERS WERE RECALLED FOR. Please say to yourself this is a little fishy and ask questions instead of going by a computer. As a human being look at this as highly coincidental and needs looking into instead of dismissing me.

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