NHTSA Complaint #11528851 — 2006 FORD RANGER

My truck has been to the dealer on a number of occasions. The dealership (Access Ford, Corpus Christi, Texas) claims that the air bag was replaced. I brought the truck to the dealership in for the airbag issue in January 2017. When I kept receiving notices about the recall and checking the data bases (data bases noted the recall as not completed) I brought the truck back to the dealership in April 2023. Again a check of the recall data bases noted that the recall was not completed. During the April 2023 visit the dealership stated that it was a documentation issue and would recheck the air bag part and ID number and reenter it into the system. Checked the data bases recently and found that the recall was still in effect. Called Ford corporate customer service and they referred me to the dealership. Spoke to a service writer [XXX] at the dealership on June 20,2023 and she stated that there was some issues with their warranty person and would look into the issue and try and get my recall data updated accordingly. As of today (June 26, 2023) checked the data bases and the airbag recall has not been completed. My insurance company is believes that failure to prove that the recall was completed may have a negative effect on my vehicle insurance if an accident occurs. Can this confusion be rectified or do I need to take the truck in again to the dealer? (Copy of receipts for work done attached.) INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).