NHTSA Complaint #11528837 — 2013 FORD FLEX

The contact owns a 2013 Ford Flex. The contact stated that the vehicle performed as designed; however, the vehicle failed to restart. No warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 16V621000 (Fuel System, Gasoline); however, the VIN was not included in the recall. The failure mileage was approximately 77,000.