NHTSA Complaint #11528438 — 2018 TESLA MODEL S

My wife, [XXX] was driving the car on April 12, 2023 and following is her statement of the incident. April 12, 2023, I was pulling my car into a parking space of a supermarket. It was about to come to a stop and all of a sudden it accelerated, hit the car parked facing it and then dragged for about 20 feet before coming to a stop. it was an unintended acceleration, which I have been trying to contact Tesla for investigation. I requested pre-accident scan data using Tesla App. Did not get any response from Tesla for weeks. After making numerous calls and spending 40-50 hours on the phone trying to get a hold of someone regarding the data I requested, I drove down to West Covina (CA) Tesla service. The service manager told me that the report has been run and reviewed by Tesla and it is determined that the car did what it was supposed to be doing. I requested a copy of the report (scan) to understand how it was determined. He said it can not be released. I have to formally request using the link he provided. I did so and the report (vehicle data) that I received is a bunch of matrix which can not be understood. I am trying to contact Tesla and once again "No Response". It is very frustrating. I am afraid of driving my car so have not used since the day of incident. I want the bug to be fixed before using my car. Anybody whom I have spoken with knows somebody who has experienced similar situation. All of the Tesla owners are unhappy about Tesla's customer support. I am reaching out for a help to investigate the glitch in the software and also to get it fixed. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).