NHTSA Complaint #11528408 — 2020 BUICK ENCORE GX

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11528408
Vehicle 2020 BUICK ENCORE GX
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WA

Consumer Description

I was driving on the interstate on June 7, 2023 heading to work doing the speed limit of 60 MPH and all of a sudden the check engine light came on and a message stated "Engine Power Reduced" and the engine literally dropped engine power immediately and thankfully there was nobody right behind me and I was able to get off the interstate to a safe place. I called the Buick GMC dealership where I purchased the vehicle and they said to bring it in. They pulled codes on it and it gave a code of "engine under boost" and they said they ran tests on it and could not find anything wrong after 3 days at the shop, they did a software update and told me to come and pick it up. Then not even a week later, I was driving and out of nowhere came the same engine light, message read "engine power reduced" and the engine lost power immediately and I called the Buick GMC dealership again and they said to bring it back in and it's there now. I called today to check in and they said they are going to test the Turbo on it and order parts, etc. but they still do not have a definitive answer as to what's wrong with it yet. I bought my 2020 Buick Encore GX new in November 2020 and it has about 26,000 miles on it. No recalls have been made on my VIN model - I am afraid to even drive this car again and get stuck somewhere away from help or at night - someone could have rear ended me when I lost power on the interstate doing 60 MPH and killed me!!!

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