NHTSA Complaint #11528296 — 2019 TOYOTA RAV4
STRUCTURE:BODY issue reported to NHTSA
Complaint Details
| ODI Number | 11528296 |
| Vehicle | 2019 TOYOTA RAV4 |
| Component | STRUCTURE:BODY |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | PA |
Consumer Description
All four doors retain water from an issue with wax/debris/substance that blocks the door drain holes and restricts water from draining properly. There is a TSB on this but it is not a recall level. I am told that standing water in a vehicle is not an issue, however I fail to understand how standing water would not rot away the doors as well as breed mold/bacteria. When calling the national hotline they are aware of the issue but since it is not a recall they would not honor covering the cost because it falls outside the standard warranty. For vehicles it affected (2019) the time the TSB was updated would fall outside the warranty time frame therefore making it that they would not need to cover the cost. There is nothing that could be done to prevent this since it is a defect with manufacturing and thus no warnings except when the car retains too much water it starts to pour out of the doors.
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