NHTSA Complaint #11528082 — 2019 RAM 1500

The contact owns a 2019 Ram 1500. The contact stated while driving 50-55 MPH, the message "Service Shifter" was displayed, and the vehicle shifted into neutral independently. The contact veered to the side of the roadway. The contact stated that she turned off and restarted the vehicle, and the vehicle responded as needed. The vehicle was taken to the dealer to be diagnosed and it was determined that the shift knob wiring had failed; however, the vehicle was not repaired. The contact stated that the failure reoccurred while driving from a complete stop. The dealer was contacted and advised the contact to take the vehicle in for a diagnostic test. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 58,000.