NHTSA Complaint #11527685 — 2017 HONDA CR-V

Week of April 11th, While driving the car, the vehicle would start to shake and the following warning messages came on as the vehicle would start to decelerate making us drift to the emergency lane avoid getting hit by an oncoming vehicles. The following messages came up on multiple occasions on the panel. (note, we could only select 3 options above so were not able select all of these) 1. Collision Mitigation System Problem 2. Adaptive Cruise Control Problem 3. Road Departure Mitigation System Problem 4. Electrical Parking Break Problem 5. Tire Pressure Monitor Problem 6. Power Steering System (EPS) Problem The car was inspected by Danbury Honda service department, who informed us that it was a blown head gasket. The car is a 2017 purchased in 2020 by Danbury Honda Dearlership. As we worked primarily from home for the last 3 years, the car was not driven that often and oil changes have been up to date. There have been no signs of leaking or overheating including the temperature gauge not showing any signs of overheating and remained in neutral or below temperature. The Danbury Honda service department could not explain how a blow head gasket was possible. We then proceeded to have it inspected by Danbury Brewster Service Department week of April 18th, who informed us that it was a spark plug issue. And there was no indication of a head gasket. After spark plug was repaired, the car was being driven with no issues and on May 4th, the incident above happened again (again no overheating or leaking). We went back to Honda Brewster who said it was a blown head gasket with no explanation as to how this as possible. We are attaching the service technician inspection report and photos. This has caused anxiety and stress where we are not safe driving the vehicle. Our daughter just recently obtained a license and, thankfully, this did not happen to her. We have been fans of hondas for many years and between us have owned 4 honda vehicles.