NHTSA Complaint #11527502 — 2011 HONDA CR-V

The "rear frame deterioration" recall was performed by the Dealer, Honda of Keene, NH, within the requirements set out by Honda. However, the service manager at the dealer tells me the same corrosion that initiated the recall is severe and still does not allow the vehicle to pass safety inspection in my state. Therefore, I cannot use the car and is has no resale value. Per the intent of state safety inspection the car remains unsafe. He has indicated this same concern to Honda USA directly with no response to him. He has photographs of the corrosion that he offered to Honda also with no response. I have had a conversation with "Arla" at Honda USA Customer service regarding this problem on June 2nd or 3rd. They are not willing to offer me any alternative, such as a full frame repair or to repurchase if the vehicle from me. The car has been at the dealer for approximately three months now pending resolution. I have called Honda USA again requesting they call me back for the past two weeks with no response. I propose that Honda has not satisfied the recall as the vehicle remains unsafe.