NHTSA Complaint #11707316 — 2011 HONDA CR-V WHEELS

Complaint Details

ODI Number	11707316
Vehicle	2011 HONDA CR-V
Component	WHEELS
Date of Incident	June 18, 2025
Date Filed	December 28, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

Scheduled recall to be looked at, however my local dealership called me the day of appointment to tell me they do not have the part for that and would need to order it and then schedule my appointment. So the person ordered it and then I had to call back to see if the part came in yet. Upon looking at my car on a lift, they told me they would have to charge me to fix the car because the lug nut they stripped looking at my vehicle was stripped. I was not willing to pay them so the dealership sent me home. I called back to see how to fix it and they never offered me an answer. It’s been needing the recall for years since and no Honda dealership is able to fix it.

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