NHTSA Complaint #11527457 — 2023 MAZDA MAZDA3

It is the infotainment system but please, hear me out. The manual states that one is able to change channels by using the controls on the steering wheel. That is not the case. It actually is another feature NOT described in the manual. So now in order to change the channel, one must take their hand off the wheel and fidget with a selector and look at a screen (and also hope they are in the right menu section). This is not how most cars with this capability act. This is something that even the manual doesn't describe. This is a hazard, albeit not spontaneous because it leads to distracted driving. I've been to the dealership twice about the issue. I've contacted Mazda corporate. There are anecdotes of others having the same complaint and how this is a hazard. My complaint to Mazda Corporate and the dealership requests to Mazda Corporate have been met with a "Oh well, it is what it is and we can't help you." sort of reply. -The component at this time can be inspected. -The feature leads to distracted driving. -Yes, two local dealerships have observed the issue and were puzzled as to why it says one thing in the manual about the feature and the system acts a different way. -No inspection by the manufacturer, but I have contacted Mazda USA corporate via chat and email. -No warning lamps or messages because apparently this is how it operates.