NHTSA Complaint #11527342 — 2019 FORD ESCAPE

The contact owns a 2019 Ford Escape. The contact stated while driving at highway speeds, the vehicle went into LIMP Mode. The contact was able to pull over onto the emergency lane. The high temperature alert message was displayed. The vehicle was towed to the dealer where it was diagnosed, and it was determined that there was coolant intrusion into the engine block. The vehicle was repaired but the failure recurred. The vehicle was towed to an independent mechanic who declined to service the vehicle and referred him to the dealer for assistance. The vehicle was towed back to the same local dealer who informed the contact that the engine needed to be replaced. The manufacturer was contacted but provided no additional assistance. The failure mileage was approximately 103,000.