NHTSA Complaint #11526287 — 2019 FORD F-150

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11526287
Vehicle 2019 FORD F-150
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State KY

Consumer Description

Beginning 3 months ago, intermittently during in-town traffic driving, the vehicle will shut off. It happened about once a month. Three weeks ago when it did this, it said Low Charging System, so I took it to the dealer where purchased it. The Alternator tested Low, so it was replaced. Two weeks later, it died at a stoplight again & at Idle, then the Dash Message said Disengage Auto-Shut Off and Restart Engine. I called the dealer where purchased it & they came and got it. They tested it for a couple days & also had several people drive it, and they said it did fine with the Auto-Shut Off Turned On. Well this afternoon I drove it local around my own town, and it's still runs rough. It idles rough and is acting like it wants to die again at stoplights. I only way to be comfortable driving it is with the Auto-Shut-Off Disabled. In traffice at a redlight that turns green, and if you're stalled out, it's going to cause a rear-end collision. Not to mention it's hard on the battery and alternator having to keep restarting at intermittent intervals in traffic. The dealer said they drove it around their lot area, however, it doesn't do it unless drive it for 45 minutes or an hour. When discussed this with 3 area Ford Dealers, they all said it's going to be hard to find. There's no Check Engine Light or any sort of Code that can be used. They also stated it's probably something small causing it. One specific dealer stated that something else is causing this issue, and until that is found and fixed, it's going to keep doing it. The dealer that's been handling this and purchased from, did a Factory Reset on the PCM.

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