NHTSA Complaint #11525720 — 2021 FORD RANGER

The contact leased a 2021 Ford Ranger. The contact stated that while driving at an undisclosed speed, he noticed a cloud of white smoke coming from the exhaust. The contact then stated that while driving at various speeds, the vehicle failed to shift into the intended gear. Additionally, the contact stated that while shifted into drive(D) or reverse(R), he heard a clunking sound and while shifted into park(P), the vehicle rolled several inches further than normal. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed; however, the contact was not informed of what needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that while driving at an undisclosed speed, he noticed a cloud of white smoke coming from the exhaust. No warning lights illuminated. The dealer was notified of the failure and the vehicle was then towed from the residence back to the dealer where the contact was then informed that the transmission was previously replaced. The vehicle was then towed to a different dealer where it remained. The contact stated that service was denied. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000.