NHTSA Complaint #11525552 — 2012 KIA SOUL

The contact's daughter owns a 2012 Kia Soul. The contact stated while her daughter was driving at an unknown speed, the check engine warning light illuminated, and the vehicle started making abnormal sounds before stalling. The vehicle was not drivable. The owner and a friend pushed the vehicle a short distance to the friend's residence. The contact stated an independent mechanic arrived at the location of the vehicle but was unable to determine the cause of the failure. The independent mechanic informed the contact that the vehicle failure was associated with NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The contact spoke to the manufacturer and made them aware of the failure and was informed that the VIN was included in the recall. The contact towed the vehicle first to the residence and then to the local dealer, where it was diagnosed with needing the engine to be replaced. The manufacturer informed the contact that due to the failure mileage; the vehicle was not covered under the recall. The vehicle was not repaired. The failure mileage was 222,114.