NHTSA Complaint #11525510 — 2021 FORD ESCAPE

I bought my 2021 Ford Escape in June 2021 new. Shortly after I bought it, I started to hear a really loud screeching sound, very similar to a train coming to a screeching halt, whenever I reversed my car. I brought it into an Illinois ford dealership and they said nothing was wrong with it. Shortly thereafter, I received a notice in the mail about a warranty for the back brakes. Thinking that I solved my issue, I brought my car into a different dealership in Michigan and had them fix the brake pads. To my dismay and frustration, the brakes still made the terrible sound. I asked the folks why it was still making that sound and they said it was normal. A car backing up should never make that sound. Not only is it terrible sounding but it seems like a major safety concern. The Michigan dealership said that the brakes can make a squealing noise anytime their is condensation on the brake pads, mainly due to the fact that the brakes/brake pads have some sort of metal material in them. I decided to move up the food chain and call the corporate ford office but they couldn’t help me either. Which brought me to filing a formal complaint and seeing what you all can do to help me out. There are several folks out their on the internet that are having the same loud squealing noise as me and are being told it is “nothing wrong.” But a normal car SHOULD NOT BE making those sounds. Please let me know if you can assist.