NHTSA Complaint #11525197 — 2020 HONDA PILOT

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11525197
Vehicle	2020 HONDA PILOT
Component	ELECTRICAL SYSTEM
Date of Incident	June 3, 2023
Date Filed	June 3, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

We had the recall repair done for the crackling speakers issue but it started again and is worse. The crackling sounds like rocks hitting the windshield and scares the heck out of everyone in the vehicle. Now when it does this we also get a network failure notice on the infotainment screen and then the infotainment system shuts down. Sure wouldn't expect these issues with a $50 K dollar vehicle barely over 3 years old with only 24 K miles on it. This has happened 4 times since it started again. That's 4 times in the past 3 weeks.

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