NHTSA Complaint #11524619 — 2020 KIA SORENTO

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11524619
Vehicle	2020 KIA SORENTO
Component	ELECTRICAL SYSTEM
Date of Incident	May 5, 2023
Date Filed	May 31, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

While adding the anti theft software to our 2020 sorento they short circuited the BLM which is the brain box for the vehicle. They have had the car for 4 weeks now and they say the have the part on order but they do not know when the part will be sent. In the mean while they are making us pay for a rental car on our credit card until the part comes in and then will reimburse us.

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