NHTSA Complaint #11524334 — 2016 FORD EDGE

Took vehicle in for update of SYNC system which worked when I dropped it off. Mechanic called said the system wasn't holding charge. Next day they called said vehicle was ready for pickup. Picked up got in and my SYNC system wouldn't turn on. That includes radio,Bluetooth, navigation, backup camera,USB port anything that system controls doesn't work. No mechanic checks for the APIM to see if it is faulty. Now place is saying I have to pay to fix. Extended warranty doesn't cover says it's upgrade not update, even though Fordpass and SYNC system said there was an update for it. I tried to update system and wouldn't let me, both ways I tried to update. Fordpass tried something then said I'd have to take to certified dealer which I did.if nobody checks on the part when it's inspected, how does one know if bad part or not. Plus my 2016 vehicle when looking in SYNC system said last update was in 2003? Picture is showing SYNC system was working also have 5-7 people who can say was working til I brought to place for update. Can provide video and or pictures of my dark screen if needed. Date of incident is when I brought it in for update. Got vehicle back on the 17th the first time, partner brought in again for them to try something that didn't work to reset system.