NHTSA Complaint #11523940 — 2020 TOYOTA 4RUNNER

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11523940
Vehicle	2020 TOYOTA 4RUNNER
Component	UNKNOWN OR OTHER
Date of Incident	May 22, 2023
Date Filed	May 26, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I have attempted to use the SOS button 4 times in different days and in different locations, only connecting once and the rep. claimed she couldn't hear me that only time I "connected." The system causes premature battery drain (even while the car is off, it draws power) and doesn't work in its intended way as a safety/rescue tool. This is an expensive feature that fails to work while locked in with an inferior cellular service provider through an exclusive contract between Toyota and AT&T.

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